SmallBizGenius Analysis
BistroMD is a meal delivery service offering diet-specific plans, but customer reviews reveal significant issues. While some customers praise the convenience and effectiveness of the meals for weight loss and managing health conditions, many report problems with food quality, customer service, and delivery reliability.
Category Breakdown
Scores based on analysis of 96 recent reviews
Food Quality
3.0/10Many reviewers complain about the poor quality and taste of BistroMD meals. Common issues include blandness, soggy textures, unappetizing appearance, and low-quality ingredients. Some reviewers compare the food unfavorably to airplane food or dog food, with several meals being inedible and thrown away.
55 reviews mention thisCustomer Service
2.5/10A significant number of reviewers report negative experiences with BistroMD's customer service. Common complaints include difficulty reaching representatives, unhelpful or scripted responses, and unresolved issues with incorrect orders, cancellations, and refunds. Some reviewers describe the customer service as non-existent or a scam.
40 reviews mention thisDelivery Issues
3.5/10Several reviewers report problems with BistroMD's delivery service. These issues include late deliveries, missing meals, thawed food upon arrival, and incorrect orders. Some reviewers also mention difficulty contacting customer service to resolve these delivery issues.
25 reviews mention thisSubscription and Billing
3.0/10Several reviewers report issues with BistroMD's subscription and billing practices. These include being automatically enrolled in a full-price subscription after a trial period, difficulty canceling subscriptions, and being charged for unwanted or undelivered meals. Some reviewers describe these practices as predatory or a scam.
15 reviews mention thisMeal Accuracy
3.0/10Multiple reviewers report receiving incorrect meals or substitutions without notification. Some customers received breakfast meals when they only ordered lunch and dinner, while others received meals that didn't align with their dietary preferences or restrictions.
12 reviews mention thisEffectiveness for Weight Loss/Health
7.0/10A number of reviewers report positive results in terms of weight loss and improved health metrics. Some customers found the meals helpful for managing blood sugar levels and reducing swelling, particularly with the diabetic meal plan.
10 reviews mention thisPositive Customer Service Experiences
8.0/10A small subset of reviewers praise specific customer service representatives for their helpfulness and professionalism. Emily is frequently mentioned for providing excellent service and resolving issues effectively.
10 reviews mention thisPros & Cons
What Customers Love
"I've been SO grateful for this service!! I've used BistroMD for four months and have lost 21 pounds. Weight loss has been extremely easy and reliable, and I've never felt deprived in the least."
"So far the diabetic offerings are helping me claw down from pre-diabetes numbers. The meals are nicely prepared, convenient and generally tasty."
"I love the food and meal choices and the big difference between bistro md and other diet meal delivery services is the food is not what i refer to as plastic food in a container. i am really enjoying what i am eating."
"Emily, the customer service rep was truly the definition of great customer service. She listened, was understanding and explained what was happening and why and told me how she and the company would address it."
"the meals are easy to heat up and are very good. I like coming home from the office and a few minutes later I am eating areally good meal.!!!"
Common Complaints
"The meals are less expensive than other "healthy" meal competition on the market. I paid about $10 a meal for two weeks. They were mostly inedible. Either soggy, or bland, most of the time looked very unappetizing (brown and yellow)."
"This company is an absolute nightmare.I cancelled my BistroMD subscription BEFORE the New Year, well in advance of any new billing cycle, and yet they charged my card again anyway. Now I’m stuck with overpriced meals I never wanted, never approved, and explicitly tried to avoid.Customer service is essentially non-existent."
"Missing 7 meals from my package. It's extremely overpriced and the portion sizes are absurdly small."
"These people are crooks. They do not send reminders so you are out of luck if they send food you cannot eat. The meals are too expensive for the small amount they give. There is no way to cancel your subscription online and I got no reply when I emailed or called. I had to cancel my card and get a new number to keep them from charging it."
"3 orders and every single one wrong. I placed 3 orders and every single time I was sent wrong items, many of which I refuse to eat."
Common Questions About Bistromd
Answers derived from customer review patterns
Is Bistromd legit and trustworthy?
While BistroMD is a real company offering meal delivery services, many customers report negative experiences that raise concerns about its trustworthiness. Numerous reviewers complain about poor food quality, billing issues, and difficulty canceling subscriptions. Others report issues with late or missing deliveries and unresponsive customer service. While some customers have had positive experiences, the high volume of negative reviews suggests potential risks when using BistroMD.
Based on 25 reviewsDoes Bistromd have good customer service?
Based on the reviews, BistroMD's customer service is a significant area of concern for many customers. Numerous reviewers report difficulty reaching customer service representatives, long wait times, and unhelpful or scripted responses. Many customers also mention unresolved issues with incorrect orders, cancellations, and refunds. While a few reviewers praise specific representatives like Emily, the overall sentiment suggests that BistroMD's customer service is unreliable and often frustrating.
Based on 40 reviewsIs Bistromd worth it for small business?
Given the numerous complaints about food quality, delivery issues, and customer service, BistroMD is likely not a worthwhile option for small businesses. Small business owners need reliable and consistent services, and the reported issues with BistroMD could lead to wasted time and resources. There are other meal delivery services with more positive reviews and a stronger focus on customer satisfaction that would be a better fit for small business needs.
Based on 15 reviewsWhat is Bistromd's cancellation policy like?
Many reviewers report difficulty canceling their BistroMD subscriptions. Some customers claim they were charged for meals even after attempting to cancel, while others found the cancellation process confusing or were unable to cancel online. Several reviewers had to resort to canceling their credit cards to stop recurring charges. This suggests that BistroMD's cancellation policy is not customer-friendly and can lead to frustration and unexpected charges.
Based on 10 reviewsIs the BistroMD Keto plan effective?
The effectiveness of BistroMD's Keto plan is questionable based on customer reviews. One reviewer specifically mentioned that every meal in their Keto program had at least 40g of carbs, which contradicts the principles of a ketogenic diet. This suggests potential inaccuracies in the nutritional information and raises concerns about whether the plan can effectively support ketosis and weight loss.
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